TENANTS

If you’ve found housing through Spelthorne Rentstart, our support doesn’t end there.

We’re here to help you settle into your home and address any challenges you may face, whether it’s practical matters, your health, finances, anything to do with your housing, or something else. We have a wide range of partners in the community so can quickly help you get the help you need. Our support will continue for the entire duration of your tenancy. If your situation changes as you encounter new issues or challenges, we are here to help. You can contact us at any time – we’re just a call away.

If you have any questions about your tenancy or need to report maintenance issues, contact us and we’ll help to resolve them.

Reach out today

We aim to respond as soon as possible and always within 3-5 working days.

01784 446422

(Monday-Friday, 9am-5pm)

Visit our offices at:

Council Offices, Staines, TW18 1XA

Or email us at:

info@spelthornerentstart.org.uk

Ongoing Support for Tenants

  • Employment & Training Support
    We can connect you with local job opportunities and training programmes to help you build skills and independence

  • Independent Living Skills
    From budgeting to household management, we provide support to help you develop the skills you need to live independently

  • Benefits Assistance
    Our team can guide you through applying for and managing benefits to ensure you receive the support you’re entitled to have

  • Foodbanks

    Most local foodbanks now require a referral. Rentstart can submit a referral on your behalf, so please contact us first if you need food support. This helps avoid delays, as contacting the foodbank directly may result in you being redirected back to us.

  • Food Support
    As a collection point for Spelthorne Food and Welfare Network we can help you access essential food parcels during difficult times
  • Social Networks & Groups
    We’ll help you to engage with community groups and build social networks to reduce isolation
  • Mental Health Support 
    We can refer you to local mental health services and counselling to support your emotional well-being
  • Local Services
    We can connect you with local organisations and services for additional help, ensuring you have access to everything you need

Useful Resources

 

 

 

Resource Contact number Website Link
Citizens Advice Runnymede & Spelthorne 0808 250 5706 https://www.citizensadvice.org.uk/local/runnymede-spelthorne/
Staines Job Centre Plus 0800 169 0190 https://www.jobcentreguide.co.uk/staines-jobcentre
Spelthorne Jobs & Skills Hub 07770 481773  https://spelthornejobsandskills.com/
Step Change 0800 138 1111  https://www.stepchange.org/
Spelthorne Foodbanks 07496 524693  https://www.spelthorne.gov.uk/article/17028/Food-banks
Veterans Aid 0207 828 2468 https://veterans-aid.net/
National Debtline 0808 808 4000  https://nationaldebtline.org/
Rape and Sexual Abuse Support Centre 01483 568000  https://www.rasasc.org/
Mind Matters 0300 330 5450 https://www.mindmattersnhs.co.uk/
i-access 0300 222 5932  https://www.surreydrugandalcohol.com/